Privacy Policy

Introduction

At Incite360, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, including integration with third-party platforms such as Google Reviews. This policy is designed to comply with data protection regulations such as the General Data Protection Regulation (GDPR) and relevant Google policies.

1. Information We Collect

We collect personal and non-personal information in the following ways:

• Account Information: Name, email address, phone number, country, and password during account creation.
• Survey Data: Questions, responses, and recipient information submitted through the platform.
• Integration Data: Business profile details and reviews when integrated with Google Reviews or other platforms.
• Device and Usage Information: IP address, browser type, access times, pages viewed, and actions taken.
• Payment Information: Billing name, address, and transaction details (processed via Flutterwave). We do not store credit card numbers.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform.
• Customize and improve the user experience.
• Send transactional and promotional communications.
• Analyze usage trends and measure platform effectiveness.
• Manage integrations and synchronise data (e.g., Google Reviews).
• Comply with legal obligations and enforce our Terms of Use.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Companies that support our platform operations (e.g., hosting, analytics, customer support).
• Third-party Integrations: Platforms you connect (e.g., Google Reviews) to enable data synchronisation.
• Legal Authorities: When required to comply with laws or respond to lawful requests.

4. Google Reviews Integration

To use Google Reviews with Incite360, users must link a valid Google Business account. Personal Gmail accounts should not be used. Once integrated, the application can access and display your business’s public reviews. We comply fully with Google’s data handling policies, and users may revoke access at any time via their Google account settings.

5. Data Security

We implement technical and organizational measures to safeguard your data, including:

• Secure Socket Layer (SSL) encryption.
• Role-based access control.
• Two-Factor Authentication (2FA).
• Secure cloud storage.

6. Your Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you.
• Correct or delete inaccurate information.
• Restrict or object to data processing.
• Data portability.
• Withdraw consent at any time.

7. Data Retention

We retain your data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Survey data may be retained for analytics unless deleted by the user.

8. Cookies and Tracking Technologies

Incite360 uses cookies and similar technologies to enhance functionality and track user behaviour. Users can manage cookie preferences through browser settings.

9. Changes to This Privacy Policy

We may update this policy from time to time. Users will be notified of any significant changes through the platform or via email.

10. Contact Us

For questions about this Privacy Policy, please contact us at:
Email: service@theincite360.com
Phone: +2348135669655